Refund policy
Elune Return & Refund Policy
At Elune, every floral arrangement is carefully handcrafted using fresh flowers and delicate materials. Due to the perishable nature of flowers, we do not accept returns or exchanges once an order has been delivered.
However, customer satisfaction is important to us.
Damaged or Spoiled Flowers
If your order arrives damaged, spoiled, or in poor condition, please contact us within 24 hours of delivery with:
- Your order number
- Photos of the arrangement
- A brief description of the issue
Once reviewed, we may offer:
- A replacement
- Store credit
- A partial or full refund (depending on the case)
Non-Returnable Items
The following items cannot be returned or exchanged:
- Fresh flowers
- Floral arrangements
- Customized bouquets or boxes
- Sale items
- Gift cards
Order Issues
If you received the wrong item or there is an issue with your order, please contact us immediately at:
Contact
For any questions regarding your order, please contact:
Elune Support
store@elune.om